Family Life and Friendship Network

Today I received a call at work. She had waited 17 minutes to get through - an unusual thing for any Verio customer. She commented on this at the end of the call. I said "yep, it looks like a higher-than-average number of calls came in tonight". She said "it's probably because of the eclipse on Tuesday". I decided to take the joke a step further and said: "yes, and it probably has something to do with the alignment of the planets, too". An awkward silence ensued. Only then did I realize she was serious about the eclipse causing long handle times...